Navigate360 | Higher Ed's Leading CRM | EAB (2024)

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Recruit, retain, and empower students with higher ed’s leading CRM, now powered by AI

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Navigate360 | Higher Ed's Leading CRM | EAB (1)

More Than a Decade of Proven Results in Student Success


students served


typical retention rate improvement


typical graduation rate improvement

Staff Workflow & Automation

Empower Staff to Proactively Engage with Prospective and Current Students

Navigate360’s staff workflow and automation capabilities are designed to help your staff spend less time on routine tasks and more time directly with students. Features include:

  • Complete Student Profile
  • Coordinated Care Network
  • Cases & Referrals
  • Automated Alerts & Messaging
  • Two-Way SMS
  • Campaigns & Template Library
  • To-Dos
  • Appointments & Surveys
  • Events
  • Notes & Attachments
  • Faculty Progress Reports

AI Capabilities

Achieve Greater Efficiency and Personalization at Scale with Generative AI

Navigate360’s new AI-powered capabilities help you automate, scale, and personalize student support services, giving your teams the ability to hardwire connections and reach and empower every student.

Our AI features include:

  • Message Content Creator: Optimize Navigate360’s most powerful feature, Campaigns and Messaging, by minimizing time spent creating message content. Use the tone enhancement option to ensure students read and act on key messages.
  • Student Knowledge Bot: Reduce the time spent training chatbots and effortlessly provide students with secure access to support, instructions, and FAQs. The Knowledge Bot is fed your proprietary, institution-specific materials, so you know your students see only the most secure, relevant answers.
  • Report Assistant: Easily create and visualize reports. State what data you’re looking for in natural language and this feature suggests report filters. Then, act on the insights from reports at scale with automated actions—such as messaging, alerts, and more.

Compatible Integrations

Navigate360 can integrate with your SIS, LMS, email and calendar services, and the Common App.

Student Recruitment Management

Connect Recruitment and Retention in One System

Early connections with prospective students are critical to successful enrollment. Navigate360’s new Recruitment Management module extends the platform’s proven capabilities to help teams recruit and retain students within a single system. Features include:

  • 360° Prospect Profile
  • Pre-Enrollment History in Current Student Profile
  • Prospect and Contact Management
  • Communications and Campaign Management
  • Automated Workflows
  • Appointments and Events
  • Custom Application Builder (Integrates with the Common App)
  • Reporting and Analytics

Student Engagement Hub, Career Tools Deep Dive

Help Your Students Get Great Jobs After College

From Navigate360’s student engagement hub, students can now launch directly into Forage, which has virtual job simulations from leading companies such as Citi, PwC, Accenture, Lululemon, Walmart, PepsiCo, Goldman Sachs, Bank of America, Ford Motor Company, KPMG, and many others.

Forage’s Virtual Job Simulations are free and accessible to all students.

Additional Benefits:
By exploring Forage Virtual Job Simulations, your students can:

  • Learn about a wide variety of companies, industries, and career paths via a unique, immersive learning experience
  • Gain access and exposure to great companies that may not recruit at your campus
  • Access industry-specific career related resources like resume templates, application tips, and interview guides (by industry)
  • Secure interviews and job offers at twice the rate as students who do not engage with job simulations

Student Engagement Hub Features Include:

  • AI-Powered Knowledge Bot
  • In-App Messaging & Notifications
  • In-App Surveys
  • Program Advising
  • Career Match & Journeys
  • Holds Center
  • Study Buddies
  • Financial Planner
  • Program Explorer
  • Prospect Portal

Reporting & Analytics

Empower a Proactive Education Strategy

Navigate360’s suite of reporting and analytics tools empowers all users to identify opportunities for better student support. Dashboards continuously monitor student progress to help you make timely adjustments to your strategy. Templated reports offer accessible insight into ongoing advising activities, and data visualization tools let you prepare your own reports. Reporting and analytics features include:

  • AI-Powered Report Builder
  • Advanced Query Builder
  • Data Visualizer
  • Templated & Scheduled Reports
  • Automated Workflow from Reports
  • Population Health Analytics
  • Activity Analytics
  • Intervention Effectiveness Analytics
  • Historical Analytics
  • Predictive Model
  • Analytics Data Exports

The Student Success Collaborative

Connect with a Nationwide Network of Success Leaders

Partnering with EAB makes you part of the nationwide Student Success Collaborative, where you can learn from peer success leaders and share strategies that work. You’ll also have access to a decade’s worth of student success best practice research and tools to put practices into action.

Navigate360 | Higher Ed's Leading CRM | EAB (2)


Navigate360 is our mothership. It’s where we note every decision made, why we did something, when we met with someone. The transparency and accountability [it provides] is a gamechanger.





Our work with Navigate360 across the last year helped us develop a philosophy of how we want to coordinate care for students.





Working with EAB shifted our thinking in terms of coordination in that it’s very intentional. Our four-year graduation rates have increased dramatically.




Meet the Navigate360 Team

Work with student success experts

Our higher ed experts become an extension of your team. In addition to the learning opportunities with the Student Success Collaborative, each of our partners works with a dedicated Strategic Leader who learns your organization and culture to steer your team to the right answers and resources.

Talk to Our Team

Navigate360 | Higher Ed's Leading CRM | EAB (3)

Ed Venit

Managing Director, Strategic Research

Specialties Student Success, Data and Analytics, At-Risk Students, Academic Advising, Administrative Efficiency and Effectiveness, Demographic Forecasting, Public-Private Partnerships

Navigate360 | Higher Ed's Leading CRM | EAB (4)

LaToya White

Managing Director, Student Success

Specialties Strategic Planning, Student Success, Performance Metrics, Process Improvement, Stakeholder Communication and Enfranchisem*nt, Academic Advising, Accountability and Assessment

Ready to get started with Navigate360?

To speak with an expert or request a demo, please submit this form.

Explore Navigate360 Case Studies

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    How California State University, Fullerton Narrowed Their Equity Gap and Saw a $29.4M Return on Student Success Investments

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    Understanding Immediate and Longer-Term Student Needs During COVID at Concordia College

Latest Research and Insights

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The Evolution of Student Success Metrics

This infographic explores how the way we define and measure student success has changed over time—and what to…


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The 4 stages of an integrated lifecycle approach for community college student success

Community colleges are still seeing significant retention problems for students who are early in their programs. Building an…

Community College Blog

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How will we measure student success in the 2020s?

As we think about where student success is headed in the next decade, it’s useful to look back…

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Navigate360 | Higher Ed's Leading CRM | EAB (2024)


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