Western Governors University hiring Financial Aid Specialist-2 in Cincinnati, Ohio, United States | LinkedIn (2024)

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ALL INTERNAL APPLICANTS MUST APPLY BY 08:06:24

Job Profile Summary:

The Financial Aid Specialist is a critical position requiring knowledge and skills in areas such as federal and state financial aid, other non-federal financial aid (e.g. private loans), and scholarships. The Financial Aid Specialist has the primary responsibility to evaluate withdrawn students to determine the earned/unearned Title IV aid and report necessary awarded adjustments in a timely manner. This position will focus on one of the key areas of federal, state, institutional or private aid, and provides processing support in one of those key areas. This position provides exceptional customer service and follow-up to current and prospective WGU students and staff by evaluating the financial aid applications and requirements determining the amount/configuration of aid packages for students ensuring compliance with state, federal, and institutional policies governing financial aid. This position requires that the employee acts as a liaison on behalf of the student with other entities such as state grant departments and other departments within WGU. This position will ensure compliance with the US Department of Education regulations. A qualified individual will thoroughly research student accounts and understand all aspects of financial aid regulations. The Specialist also reassesses packages based on student appeals or revised data to determine any impact on the student’s eligibility. They will assist the internal contact center with financial aid inquiries, prepare student awards for processing, ensure that funds are appropriately applied, and perform reconciliation duties.

Essential Functions and Responsibilities:

Knowledge, Skill and Abilities:

Competencies:

Organizational Impact:

• Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with direct impact on the area of specialty.
• The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area.

Problem Solving and Decision Making:

• Reviews solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
• May be required to highlight areas of concerns/problems and offer potential solutions.
• Problems and issues faced are generally routine but may require interpretation of procedures or polices to resolve.

Communication and Influence:

• Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation to reach agreement.

Leadership & Talent Management:

• May provide minimal guidance and assistance to new or entry level employees.

Job Qualifications: Minimum Qualifications:

• 1 year experience with federal Title IV aid programs
• Knowledge of Federal Title IV regulations and WGU Financial Aid policies.
• Must be in good standing with the Department of Education, no loans in default.
• High School Diploma or GED.

Department Specific Minimum Qualifications:

• Minimum 3 years of office experience.
• Ability to communicate professionally with students, team, and other departments.

Preferred Qualifications:

• 2+ years experience in Financial Aid
• NASFAA Credentials
• Bachelor’s degree preferred.
• Knowledge of Banner, SalesForce, OnBase, and ED websites.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Attendance at conferences, trainings, or other professional development opportunities.
• Some evening and/or weekend hours may be required due to business needs.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circ*mstances of each case. A reasonable estimate of the current range is:

Pay Range: $18.79 - $27.25

WGU will accept applications for this position until 12:00 AM ET, 07/25/2024

How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.